Feedback and Complaints
We are committed to providing high-quality care and services to all our patients. However, if you are dissatisfied with any aspect of our service, please contact us as soon as possible, and
we will aim to resolve your concerns promptly. You can reach us via phone, email, or in writing using the details below.
We value your feedback and strive to continuously improve our services. Thank you for choosing us and we look forward to serving you.
Complaints Procedure
f feel our service has been substandard at any time during your experience, we encourage you to contact us and leave feedback. Our customer service team are always happy to help and we’ll do our upmost best to ensure your queries and concerns are dealt with effectively.
How to raise a complaint
We are committed to providing high-quality care and services to all our patients. However, if you are dissatisfied with any aspect of our service, please contact us as soon as possible, and we will aim to resolve your concerns promptly. You can reach us via phone on 07850 331438, at belleislepharmacyonline@gmail.com or in writing using the details below:
You can raise a complaint via the form below or you can write to our Superintendent Pharmacist: Mohammed Sharaz at
Yorkshire Pharmacy and Health Clinic
91 Snape Hill Road
Barnsley
S74 9LR
Complaints Procedure
n order to submit a successful complaint, you will need to be clear about your complaint so we have enough information to investigate your claims. Upon receiving your complaint one of our team will one of our complaints team will contact you with a resolution or an explanation. This can either be via email or via a phone conversation. In
most cases we hope to sufficiently answer your claims and concerns at this stage. If you are not satisfied with the initial resolution your complaint will be escalated to our
managers in customer service who will contact you within 5 working days. Your complaint will be reviewed and they should get back with a resolution within that time.
Recording Complaints
All complaints are logged and recorded so we are able to; keep track of the types of problems our customers face, find the best way to resolve them and record how long it took to deal with them.
If you are not satisfied with the outcome and wish to make a formal complaint, please follow the NHS complaints process:
To contact NHS England:
Email: england.contactus@nhs.net (please include "For the attention of the complaints team" in the subject line)
Phone: 0300 311 22 33
Additionally, an Independent Complaints Advocacy Service (ICAS) is available to provide support and advice for individuals who wish to raise a complaint about the NHS. You can contact ICAS at 0845 120 3734 for further assistance.
Complaint Form
Tell us the problem you are having in as much detail as possible...