f feel our service has been substandard at any time during your experience, we encourage you to contact us and leave feedback. Our customer service team are always happy to help and we’ll do our upmost best to ensure your queries and concerns are dealt with effectively.

We are committed to providing high-quality care and services to all our patients. However, if you are dissatisfied with any aspect of our service, please contact us as soon as possible, and we will aim to resolve your concerns promptly. You can reach us via phone on 07850 331438, at belleislepharmacyonline@gmail.com or in writing using the details below:

n order to submit a successful complaint, you will need to be clear about your complaint so we have enough information to investigate your claims. Upon receiving your complaint one of our team will one of our complaints team will contact you with a resolution or an explanation. This can either be via email or via a phone conversation. In

All complaints are logged and recorded so we are able to; keep track of the types of problems our customers face, find the best way to resolve them and record how long it took to deal with them.

If you are not satisfied with the outcome and wish to make a formal complaint, please follow the NHS complaints process: